About: JWG Gear distributes products for both professionals and hobbyists alike.
Based in Australia, JWG Gear ships worldwide directly from numerous supplier warehouses based around Australia, China, USA and Taiwan.
Shipping: Orders are usually processed within 48 hours. Delivery times will vary depending on which warehouse the item is being shipped from. Items on a single order may be arriving from different warehouses. We will inform you of any tracking numbers provided by the appropriate warehouse as soon as this information is available.
We are unable to ship to the following known postcodes, please be sure to check this list prior to purchase…
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
Bulky items can not be delivered to the following post codes…
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
Returns policy: Please choose wisely as we do not normally accept returns. If under exceptional circumstances an item must be returned, then it must be within 7 days of purchase. A restocking fee will be deducted from any refund owing. The item MUST be completely unopened, unused with absolutely everything that was provided. Product and packaging MUST be in suitable condition for resale as 100% brand new. We will not exchange.
Warranty: Warrantable items are covered under any manufacturers warranty provided. Be sure to keep any warranty paperwork that a manufacturer may have provided with an item. Warranty is handled by the manufacturers directly so please contact them directly immediately as an issue arises and follow their instructions.
JWG Supplies ships items directly from warehouses in Australia and China. Certain items may not be covered under the same warranty in other countries and regions. Be sure to contact a representative of the product in or near your region for further assistance.